Refund policy
Last updated 15 November 2026. Questions? Ask in t.me/jsncam.
You can try everything free for 24 hours before paying, so please test it on your phone first. This is how refunds work after that.
We will refund you when
- You paid but did not get a working code, and we cannot fix it quickly.
- You paid twice for the same plan by mistake.
- The code has not been entered in the app and you ask within 7 days of paying.
- Jsn Voice does not work at all on your phone and we cannot get it working after you have given us the details, within 7 days of paying.
We will not refund
- A plan whose code has been used, once the free trial has already let you try it, except in the cases above.
- AI voice minutes you have used or that ran out, because each minute is paid for on our side when it is made.
- Telegram, WhatsApp or Signal restricting or banning your account. This is a known risk, explained in the terms.
- Payments sent in the wrong amount, to the wrong place, or on the wrong coin or network by you.
- Codes disabled for misuse.
How refunds are paid
- Crypto: returned in the same coin to an address you give us, minus the network fee.
- Bank transfer: returned in Naira to the bank account you paid from, when your bank allows it, minus any bank charge.
How to ask
Message us in t.me/jsncam and include your order number (shown on your payment page) or your activation code. We aim to reply within 3 days. Once a refund is approved the plan is switched off.